Privacy Policy

Note: The authoritative version of this privacy policy is in German. In case of discrepancies between this and other language versions, the German version shall prevail.

Effective Update 12.11.25
Version: 6.0

1. Introduction

At The Story Weavers (MBHoch2 GmbH), your privacy matters. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website or use our services. It also outlines your rights and how you can exercise them.

2. Who We Are

This website is operated by:
MBHoch2 GmbH
Chlewigenring 1, 6064 Kerns, Switzerland
Email: support@thestory-weavers.com

We are the data controller responsible for processing your personal data under Swiss and international data protection laws.

3. What This Policy Covers

This policy applies to personal data we collect through our website and services. It covers data from:

Website visitors

Customers who purchase our products

Users who sign up for emails or contact us

4. What Data We Collect

We may collect the following personal data:

Contact data: name, email, billing address

Account data: purchase history, login credentials (if any)

Device data: IP address, browser type, operating system

Tracking data: website usage, cookie preferences

Marketing data: your subscription and communication preferences

We do not knowingly collect any personal data directly from children under 16.

5. How We Collect It

We collect your data when you:

Make a purchase or fill out a form

Subscribe to emails

Browse our site (via cookies and analytics tools)

We do not receive data from third-party sources unrelated to your direct interaction with our site.

6. Why We Collect It & Legal Basis

We process your personal data for these purposes, under the following legal grounds:

To fulfill your orders and deliver our services: This is based on the performance of a contract.
To respond to your questions or support requests: This is based on our legitimate interest in providing customer service.
To analyze website usage (e.g., Google Analytics): This is based on your consent, given via our cookie banner.
To send newsletters or marketing updates: This is also based on your consent.
To comply with legal obligations (like tax or accounting laws): This is based on our legal obligation.

7. Cookies & Tracking

We use cookies to improve your experience, remember your preferences, analyze website traffic, and deliver personalized content and ads. Some are essential, others are optional.

Types of cookies we use:

Essential cookies: Required for website functionality (e.g., session security, login protection).
Analytics cookies: Help us understand how visitors interact with the site (e.g., Google Analytics).
Marketing cookies: Track user activity for advertising purposes (e.g., Facebook Pixel).

Details about cookies used:

Google Analytics cookies (e.g., _ga, _gid): Used to analyze website traffic and user behavior. These cookies may last from 1 day to 2 years.
Facebook Pixel cookie (_fbp): Used for retargeting and measuring ad performance. Typically stored for 90 days.
Cookie preference cookie (cookieConsent): Stores your choices about cookies. Retained for 12 months.
Session cookies (session_id, csrf_token): Keep your session secure and enable login functionality. Deleted when you leave the site.

You can manage your cookie preferences using the banner on our site or your browser settings at any time.

8. Who We Share Data With

We may share your data with:

Trusted service providers (e.g., website hosting, email delivery, analytics)

Legal authorities, if required

No one else — we do not sell your data

We use Wix.com as our website provider. Your data may be stored on their secure servers in the EU, U.S., or other locations with proper safeguards in place. Learn more at: https://www.wix.com/about/privacy

9. How Long We Keep Data
Data Type Retention Period
Account data Until your account is closed or deletion is requested
Billing data 10 years (to comply with legal and tax rules)
Contact/support messages Deleted after the issue is resolved
Newsletter subscriptions Until you unsubscribe or after 3 years of inactivity
Website logs Automatically deleted after 6 months

10. Children's Privacy

While our educational materials are designed for children, we do not collect personal data from children under 16. All purchases and accounts must be made by adults — typically parents or teachers. If we ever discover that we've accidentally collected data from a minor, we will delete it immediately.

11. Your Rights

You have the right to:

Access the personal data we hold about you

Correct inaccurate or incomplete data

Request deletion of your data

Restrict or object to how your data is processed

Withdraw consent (for cookies or marketing)

Lodge a complaint with a supervisory authority

To exercise any of these rights, email us at: support@thestory-weavers.com

We’ll respond within 30 days once we receive it.

12. No Automated Decision-Making

We do not use automated decision-making or profiling that would impact your legal rights or significantly affect you.

13. Changes to This Policy

This policy may be updated when our data practices change. If we make significant changes, we’ll let you know. The latest version will always be available on our website.

14. Questions?

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